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An exterior view of The Peabody Memphis hotel at night

Frequently Asked Questions

Frequently Asked Questions

The Peabody Memphis is committed to assisting you with a memorable trip to Memphis and stay in our historic hotel. If you cannot find an answer to your question in the list below, please call us at 901-529-4000. 


Check-in begins at 4pm and checkout is at 11am.

Must be 21 years old to book a room with a valid form of government issued identification along with a valid form of payment, such as a major credit card, are required to check-in.

You may request early check-in or late checkout by calling our Reservations Department at 901-529-4000. Based on availability, additional charges may apply. 

To checkout, please visit the Front Desk any time before 11am. If you used self-parking, please keep your key to exit the garage.  A key box is available at the exit for returning your key.

Yes. We will need the person paying for your room to fill out a Credit Card Authorization no less than 72-hours prior to your arrival. Please call 901-529-4000 or email to obtain a copy of our Credit Card Authorization. 

The authorization placed on your credit card upon check-in is for the total amount of your stay (room rate, taxes, Hotel Service Fee). We also require all guests to leave a minimum of $50 incidental deposit upon check-in. This guarantees that there are sufficient funds available to pay for any charges incurred during your stay, such as In-Room Dining or other amenities. All remaining funds will be released upon checkout.

When using a Credit Card or Debit Card, your card is not actually being charged. A temporary hold will be placed on your line of credit or bank account. This hold may show as being removed from your available balance. After your charges are settled upon checkout, the remaining hold is released. The released funds should be reflected within your account within 72 hours. Refunds may take up to 5-20 business days depending on your banking institution or issuing country.

In most cases, all rooms and state taxes are pre-paid on third-party reservation sites. However, you will still be responsible for paying the daily Hotel Service Fee upon check-in. 

To avoid the cancellation fee of one night room and tax, you must cancel at least 72 hours prior to your arrival. If you need to cancel less than 72 hours prior to your arrival, please contact us at 901-529-4000 or 1-800-PEABODY. Refunds issued for pre-payments can take 7-20 business days depending on your banking institution or issuing country.

The Hotel Service Fee is $13.95 per room, per night. It includes internet access throughout the hotel, morning coffee in Peabody Deli & Desserts (between 6-10am), bottled water in the room, daily digital newspaper, unlimited local, long-distance, and 800 calls, and Athletic Club and pool access. 

The Peabody Memphis is located at 149 Union Avenue, Memphis, TN. 

Parking/Driving Address:
(Use this address for your GPS)

118 South Second Street
Memphis, TN 38103

Mailing Address:
149 Union Avenue
Memphis, TN 38103

To upgrade your guest room, you may call our Reservations Department at 901-529-4000 or 1-800-PEABODY prior to your arrival or ask your Front Desk agent during check-in. Upgraded rooms are subject to availability.

Yes, we offer package and box handling for our guests. For storage and handling purposes, we charge $0.75/pound or $10 minimum for boxes and $5/item for letters and envelopes. Packages should arrive no more than three days prior to your arrival. After 3 days, you will be charged $8/day for storage. The Peabody Memphis will not assume responsibility for the damage or loss of merchandise sent to the hotel for storage. 

Mailing Address:
The Peabody Memphis
Attn Guest/Company Name
149 Union Avenue
Memphis, TN, 38103

Internet access throughout the hotel is included in your daily Hotel Service Fee. 

Valet Parking is $35*/night and Self-Parking is $26*/night in the Peabody Parking Garage. The parking entrance is located at 118 South Second Street. If you choose self-parking, you may conveniently drop your bags with a Valet Parking Attendant prior to parking your car. 

*Parking prices do not include taxes

The parking entrance is located at 118 South Second Street. For Valet Parking, turn left down the ramp. For Self-Parking, drive straight up the ramp. If you choose self-parking, you may conveniently drop your bags with a Valet Parking Attendant prior to parking your car. 

Electric vehicle charging stations are in the Valet Parking area. You will be charged $35 for overnight parking, or $26 for short-term valet parking. 

For any requests, please dial the main line at 901-529-4000. The operator will either take your message or connect you with the proper department. 

Hot and fresh coffee is available to hotel guests every morning in Peabody Deli & Desserts from 6am until 10am. It is included in the daily Hotel Service Fee. 

All rooms include a hairdryer, iron, ironing board, and bathrobe. Based on availability, coffee makers, microwaves, and refrigerators may be provided to your room upon request for a fee. You may also request a crib or rollaway bed. 

We offer In-Room Dining services. Dial x4230 on your guest room phone to order. 

Yes, we offer handicap-accessible rooms. Please speak with a reservations agent at 901-529-4000 for more information when booking your room. 

The Peabody welcomes pets with open arms and a few rules: 

  • Advance reservations are required as there are a limited number of pet-friendly guest rooms. 
  • We accept dogs up to 75 pounds. 
  • A one-time, non-refundable pet fee of $100 will be charged to the total room bill for cleaning. Included in your pet fee are a luxury placemat and water bowl. 
  • Pet shot records are required at check-in. 
  • Pets are required to be on a leash or in a closed carrier at all times when in public spaces. In addition, pets are not permitted along the red carpet at the daily Duck March or within the lobby between the hours of 11am and 5pm, as a courtesy to our resident ducks. 

The Peabody Duck March occurs every day at 11am and 5pm. We suggest arriving 30 minutes early to get a good seat and hear the Duckmaster's presentation, which starts approximately 15 minutes before the Duck March. 

The Athletic Club is open from 7am - 7pm, Monday - Wednesday, and 7am - 9pm, Thursday - Sunday.

Feathers Spa is open 10am - 6pm, daily 

*Advanced reservations are highly recommended to get your preferred service times.

The Peabody's Executive Business Center is an official FedEx Office, fully equipped with state-of-the-art telecommunications and photocopying equipment, fax machines, computer and Internet workstations, and package mailing materials. Support services include pre-convention printing, binding, typing and more. 

If you have any other questions or transportation needs, please contact the Concierge at 901-529-4108.

  • AutoZone Park - 350 ft | 1 minute walk 
  • Beale Street - 0.2 miles | 5 minute walk
  • Memphis Rock 'N' Soul Museum - 0.3 miles | 7 minute walk 
  • FedEx Forum - 0.4 miles | 8 minute walk
  • National Civil Rights Museum - 1 mile | 4 minute drive | 15 minute walk 
  • Sun Studio - 1.8 miles | 2 minute drive | 18 minute walk
  • St. Jude Children's Research Hospital - 1.1 miles | 8 minute drive
  • Stax Museum - 2.7 miles | 9 minute drive 
  • Memphis Zoo - 4.4 miles | 13 minute drive
  • Graceland - 7.6 miles | 14 minute drive

Yes. We have two restaurants located within the hotel: Capriccio Grill, an Italian Steakhouse, which is open for three meals a day, and Chez Philippe is open for Afternoon Tea and Dinner Service. For reservations, call 901-529-4000. In addition, Peabody Deli & Desserts is open daily.

There are also 30+ restaurants located within a 5-block radius of the hotel. For more information, please contact the Concierge at 901-529-4108. 

Transportation to the airport or local restaurants and attractions can be reserved in advance through The Peabody Concierge by calling 901-529-4000.

Tennessee Limo - 901-452-6207 or 800-207-9499 or
Premier Transportation Services - 901-577-7700 or
Carriage Tours of Memphis - 901-496-2128 or 901-527-7542 

In addition, a fleet of registered cabs is standing by, offering efficient service to and from Memphis International Airport.