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Response to COVID-19

Our Response to COVID-19

On behalf of The Peabody Memphis, we want to reassure you that we are closely monitoring COVID-19 developments and legislation in our city, state and beyond as it applies to the Coronavirus. 

The Peabody has remained open, continuing to welcome guests throughout this crisis..... but with some modifications to our services and amenities. 

The health and safety of our guests and associates remains our top priority at The Peabody, which is why we have enacted the below Health and Safety Protocols throughout the hotel, elevating our already-stringent cleaning and disinfecting practices. 

In addition, we have updated a few policies related to upcoming reservations. We are waiving Cancellation Fees for individual stays through December 31, 2020, until 4PM on the day of arrival. We do ask that you call and notify the hotel of any changes in your plans as soon as you are able, as No-Show Fees do apply. 

If you have any questions or concerns regarding an upcoming stay, please contact us at 1-800-PEABODY. 

Enhanced Safety and Sanitization Precautions
As a standard of Peabody culture, the safety and security of our guests and team members remains our highest priority. We take pride in maintaining the highest standards of cleanliness and hygiene. In response to the Coronavirus, we have taken additional measures in step with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more relevant:

  • We are continuing with existing practices of using CDC-approved, hospital-grade cleaners in all areas and high temperatures with disinfectants to sterilize all linens, towels, dishes, cookware, and serving ware.
  • We have placed sterilizing stations with tissues and hand sanitizer in our most active guest areas and equipped all Peabody associate workstations with hand sanitizer and disinfectant wipes. 
  • In addition to our ongoing practice of cleaning all public spaces throughout the day and deep cleaning overnight, "high touch" surfaces (such as the Front Desk, elevators, door handles, handrails) are being disinfected every three hours. 
  • Protective plexiglass shields have been installed at service counters, including the Front Desk, Peabody Deli & Desserts and Feathers Spa reception. 
  • We have reduced our available guestroom inventory. Our Housekeeping Team has been trained in biohazard protocols and is taking additional measures to deep clean and sanitize rooms between guests. In addition, any vacated rooms in which a previous guests' health was questionable are treated with an industrial Ozone machine for minimum of 8 hours.
  • To keep our associates and future guests healthy, guestroom housekeeping service for "stayovers" will be provided when guests are not in the room. Fresh linens and other necessities will be delivered upon request. Furthermore, vacated rooms are placed in "out of order" status for 24 hours prior to being entered for cleaning and returned to inventory. 
  • Our Food & Beverage Team is taking extra steps to ensure that any Room Service delivery items (ie. check presenters, serving trays, delivery carts) that come in contact with guests are being disinfected between each guest. Disposable gloves are a standard for food service and food prep. Room Service associates do not enter guestrooms upon delivery and carts/trays should be left in guestroom hallway for removal. 
  • In compliance with City of Memphis Ordinance No. 5751 and the Shelby County Health Department recommendations, all Peabody associates and vendors must wear face-covering masks while at on property. In addition, Peabody associates and vendors receive a two-step temperature check upon entering the hotel. Anyone with a temperature over 100.4 degrees is not permitted to enter the building. 
  • Additionally, ALL Peabody Guests over the age of 12 are expected to follow City of Memphis Ordinance No. 5751 (effective June 19, 2020) and Shelby County Health Department reccommendations by wearing a face-covering mask while in public throughout the city. This includes public areas at The Peabody. Guests are also asked to practice social distancing with those who are not a member of their household/family while on premises.

Restaurants & Bars
Per the directive of Mayor Jim Strickland, all Memphis restaurants must maintain 6-feet social distancing between tables and close by 10PM. No parties over 8 people are permitted. No barstool seating at bars is permitted. 

  • Breakfast: Served in Chez Philippe. Daily, 7AM - 11:30AM
  • Lunch / Brunch: Served in the Lobby Bar. Daily, 12PM - 3PM with a menu of lunch and brunch-style offerings
  • Dinner: Served in Chez Philippe. Monday - Saturday, 5PM - 9PM; Sunday, 5PM - 8PM.
  • Room Service: Monday - Saturday, 7AM - 9PM and Sunday, 7AM - 8PM.
  • Peabody Deli & Desserts: Monday - Saturday, 6:30AM - 9PM, and Sunday, 6:30AM - 8PM. Complimentary coffee is available to hotel guests from 6:30AM to 10AM daily. 
  • Lobby Bar: Sunday - Wednesday, 10AM - 11PM; Thursday - Saturday, 10AM - 12AM.
  • Afternoon Tea: Served in Chez Philippe. Thursday -  Saturday, 1PM - 3:30PM. Reservations required: 901-529-4000.
  • Capriccio Grill: Take Out and Delivery only. (Uber Eats, GrubHub, DoorDash)
  • Chez Philippe: Serving breakfast and dinner. Casual dining experience. Chez Philippe's fine dining cuisine is not available.  
  • The Corner Bar: Friday - Saturday, 5PM - 10PM.

Feathers Spa and Athletic Club

  • Feathers Spa is open with the operating hours of Wednesday - Sunday, 10AM - 6PM. Available treatments includes massages and facials. The Steam Room and Dry Sauna will be available to spa clients only with limited capacity.
  • For more detailed information about our enhanced health and safety protocols for Feathers Spa, please visit the Feathers Spa COVID-19 Information Page
  • The Peabody Athletic Club, including the indoor pool, is open to hotel guests with limited capacity to allow for ample social distancing. The hot tub remains closed. Athletic Club Hours:  Monday - Wednesday, 7AM - 7PM, Thursday - Sunday, 7AM - 9PM.

The Peabody Duck March & Hotel History Tours

  • The Peabody Ducks continue their daily marches at 11AM and 5PM. To manage crowds and maintain social distancing, The Duck March is only open only to hotel guests and restaurant patrons on weekends, including the following Duck Marches: Friday at 5PM, Saturday at 11AM and 5PM, and Sunday at 11AM. The Duck March is open to the public on weekdays.
  • The ducks' Royal Duck Palace is currently unavailable for visitation as the Peabody Rooftop is temporarily closed (with the exception of Thursday, Friday and Saturdays evenings during Sunset Social Hour)
  • The Peabody Hotel History Tours have been suspended. 

Shops & Business Services

  • Peabody Deli & Desserts is open daily, offering an assortment of Peabody souvenirs and travel essentials. 
  • Lansky shops are open daily. Lansky Bros "Clothier To The King,"  and the Lucky Duck Gift Shop are open Sunday - Thursday, 9AM - 6PM; Friday - Saturday, 9AM - 7PM. Lansky 126 is open Sunday - Thursday, 10AM - 6PM; Friday - Saturday, 9AM - 7PM. The Accessories Shop is open daily, 10AM - 6PM.
  • Gir Accessories is open daily, 10:30AM - 5:30PM.
  • FedEx Office is open Monday - Friday, 9am - 6pm and Saturday, 10am - 6pm. Closed Sunday..

Meeting & Event Space

  • All meeting rooms and event spaces are available at a reduced capacity. Please contact our Sales & Conference Services Department for details.

Events

  • Sunset Social Hour takes place on the Peabody Rooftop Thursday, Friday and Saturday nights, 4:30PM - 8:30PM, with cool drinks as the sun sets over the Mississippi River. Open to the public. No cover.
    The Peabody Rooftop is open Friday and Saturday, 11AM - 2PM for drinks and snacks.
  • The 2020 Peabody Rooftop Party season has been cancelled.
  • The 2020 Master Taster's Club season has been cancelled.