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The Peabody Memphis Exterior Sign

Response to COVID-19

Our Response to COVID-19

On behalf of The Peabody Memphis, we want to reassure you that we are closely monitoring COVID-19 developments and legislation in our city, state and beyond as it applies to the Coronavirus. 

The Peabody has remained open, continuing to welcome guests throughout this crisis..... but with some modifications to our services and amenities. 

The health and safety of our guests and associates remains our top priority at The Peabody, which is why we have enacted the below Health and Safety Protocols throughout the hotel, elevating our already-stringent cleaning and disinfecting practices. 

If you have any questions or concerns regarding an upcoming stay, please contact us at 1-800-PEABODY. 

Enhanced Safety and Sanitization Precautions
As a standard of Peabody culture, the safety and security of our guests and team members remains our highest priority. We take pride in maintaining the highest standards of cleanliness and hygiene. In response to the Coronavirus, we have taken additional measures in step with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more relevant:

  • We are continuing with existing practices of using CDC-approved, hospital-grade cleaners in all areas and high temperatures with disinfectants to sterilize all linens, towels, dishes, cookware, and serving ware.
  • We have placed sterilizing stations with tissues and hand sanitizer in our most active guest areas and equipped all Peabody associate workstations with hand sanitizer and disinfectant wipes. 
  • In addition to our ongoing practice of cleaning all public spaces throughout the day and deep cleaning overnight, "high touch" surfaces (such as the Front Desk, elevators, door handles, handrails) are being disinfected every three hours. 
  • Protective plexiglass shields have been installed at service counters, including the Front Desk, Concierge, Bell Stand, and Peabody Deli & Desserts. 
  • Our Housekeeping Team has been trained in biohazard protocols and is taking additional measures to deep clean and sanitize rooms between guests. In addition, any vacated rooms in which a previous guests' health was questionable are treated with an industrial Ozone machine for minimum of 8 hours.
  • To keep our associates and future guests healthy, guestroom housekeeping service for "stayovers" has been suspended. Fresh linens and other necessities will be delivered upon request. 
  • Our Food & Beverage Team is taking extra steps to ensure that any Room Service delivery items (ie. check presenters, serving trays, delivery carts) that come in contact with guests are being disinfected between each guest. Disposable gloves are a standard for food service and food prep. Room Service associates do not enter guestrooms upon delivery and carts/trays should be left in guestroom hallway for removal. 
  • Peabody associates and vendors receive a temperature check upon entering the hotel. Anyone with a temperature over 100.4 degrees is not permitted to enter the building.

Both the state of Tennessee and Shelby County will have lifted their mask mandates as of May 15, 2021. While it is still highly recommended that hotel guests wear a face covering while in public areas of the hotel (particularly in confined or busy areas such as elevators or while viewing the Duck March), it is no longer mandatory.

Restaurants & Bars

  • Capriccio Grill: Serving a casual menu for Breakfast, Lunch and Dinner.
    • Breakfast: Daily, 7am - 11:30am
    • Lunch: Daily, 12pm - 3pm
    • Dinner: Daily, 5pm - 10pm
  • Room Service: Daily, 7am - 10pm
  • Peabody Deli & Desserts: Daily, 6:30am - 9pm. Unlimited coffee is available to hotel guests from 6:30am to 10am daily. 
  • Lobby Bar: Daily, 10am - midnight. Cocktails and desserts at all times. Light bites, 6pm - close.
  • Afternoon Tea: Served in Chez Philippe. Thursday -  Saturday, 1pm - 3:30pm. Reservations required: 901-529-4000.
  • Chez Philippe: Temporarily closed for dinner service. Serving Afternoon Tea only.
  • The Corner Bar: Thursday - Saturday, 4pm - 11pm.

Feathers Spa and Athletic Club

  • Feathers Spa is open with the operating hours of Wednesday - Sunday, 10am - 6pm. Available treatments includes massages, body treatments and facials. The Steam Room and Dry Sauna will be available to spa clients only with limited capacity.
  • For more detailed information about our enhanced health and safety protocols for Feathers Spa, please visit the Feathers Spa COVID-19 Information Page
  • The Peabody Athletic Club, including the indoor pool, is open to hotel guests with limited capacity to allow for ample social distancing. The hot tub remains closed. Athletic Club Hours:  Monday - Wednesday, 7am - 7pm, Thursday - Sunday, 7am - 9pm.

Peabody Duck March, Duck Palace & Hotel History Tours

  • The Peabody Ducks continue their daily marches at 11am and 5pm. However, to manage crowds and adhere to social distancing best practices, Duck March ceremonies are open to hotel guests only at this time. 
  • The ducks' Royal Duck Palace on the Peabody Rooftop is available for visitation daily from 11am to 6pm daily, weather permitting.
  • The Peabody Hotel History Tours will resume in Summer 2021.

Peabody Rooftop 

  • The Rooftop, including access to the Duck Palace, is open to the public from 11am - 6pm daily, weather permitting.
  • Sunset Social Hour takes place Friday and Saturday nights, 4pm - 9pm, weather permitting. Rooftop bar with cocktails, beverages and snacks available.
  • Peabody Rooftop Parties will return on Thursday nights in Spring 2022.

Shops & Business Services

  • Peabody Deli & Desserts is open daily, 6:30am - 9pm, offering an assortment of Peabody souvenirs and travel essentials. 
  • Lansky shops are open daily. Lansky at The Peabody Men's Shop, Lansky Gift Shop, Lansky 126 For Her and Memphis Pop Up Shop are open Sunday - Thursday, 9am - 6pm; Friday - Saturday, 9am - 7pm. 
  • Gir Accessories is open daily, 10:30am - 5:30pm.
  • FedEx Office is open Monday - Friday, 9am - 6pm and Saturday, 10am - 6pm. Closed Sunday..

Meeting & Event Space

  • All meeting rooms and event spaces are available for event rental at a reduced capacites. Please contact our Sales & Conference Services Department for details.

Events

  • Sunset Social Hour takes place Friday and Saturday nights, 4pm - 9pm, weather permitting. No cover charge. Cash bar.
  • Peabody Rooftop Parties will return on Thursday nights in Spring 2022.